When Kaliko joined the National Cannabis Industry Association as a business development hire, the organization had no way for members to sign up digitally. No button on the website. Paper forms. A manual pipeline. An industry trade association at the height of the cannabis boom — operating like it was still 2010.
He didn't start by selling harder. He started by building the infrastructure that would make scale possible — digital membership signup, Hubspot CRM, an in-house creative team, and a content engine that could run without anyone picking up the phone. Then he pitched leadership on a 24-hour Cyber Monday deal — 20% off annual memberships — in an organization that had never offered a discount. They were skeptical. He made the case. They ran it. Fifty memberships sold in one day. No sales calls.
That year became the largest single-year membership growth in NCIA's history.
The bottleneck wasn't effort — it was infrastructure. Fix the system before you scale the people. Build the machine that runs without you in every transaction.
Kaliko is simply one of the best marketers in the cannabis industry. His ability to think strategically and come up with creative ideas for any situation helped NCIA tremendously.Aaron Smith — Former CEO, National Cannabis Industry Association